²ÝÁñÉçÇø Student Concerns Information

Complaint resolution is important to ²ÝÁñÉçÇø. Concerns are best handled by the office closest to the matter and students are encouraged to reach out to the appropriate offices or personnel to discuss concerns, grievances, and complaints.

This web page provides access to the staff, offices, and student support services that ²ÝÁñÉçÇø has available. You can use it to find the area of concern that best matches your needs.

The Academic section is for courses, grades, and units within Academic Affairs including the library, registrar, advising, and academic support.

The Business and Student Services section is for connecting with billing, financial aid, building maintenance, and technology services.

The Conduct section includes harassment, counseling, health center, as well as areas like residence life and the police.

The Campus Conduct Hotline (1-866-943-5787) is intended to encourage and enable employees and others to raise serious concerns internally so that ²ÝÁñÉçÇø can correct inappropriate conduct and actions. If you are concerned about a specific activity, decision, or action, call our hotline at 1-866-943-5787, 24 hours a day, 7-days a week. All calls are anonymous. This hotline is operated by a service provider that follows up with the University for timely and appropriate response.

Formal complaints about ²ÝÁñÉçÇø can be made through the Ohio Department of Higher Education. Visit for more information.

For More Information Contact:

Office of Student Affairs
Location: 65 W. Home St. (Back of Hanby Hall on Cochran Alley)
Hours: Monday – Friday (8:30 a.m. – 5:00 p.m.)
Phone: 614-823-1250

Academic Concerns

Inquiries with academic related concerns should begin with the department head of the respective area. Please find departmental contact information listed by area of study on the Academic Affairs website.

For Course Concerns Beyond Teaching Faculty

Graduate Course Concerns
Bridget M. Newell, Ph.D.
Associate Provost for Graduate Studies
614-823-1735
bnewell@otterbein.edu

Undergraduate Course Concerns
Kathryn Plank, Ph.D.
Associate Provost for Curriculum, Teaching & Learning, and Mission
614-823-1501
kplank@otterbein.edu

General Academic Concerns

Academic Advising
Kate Lehman
Assistant Provost & Executive Director of SSCD
Towers Hall, Room 027
614-823-1624
klehman@otterbein.edu

Academic Support Center Resources
Kristy Drobney
Director, ASC
Courtright Memorial Library, Second Floor
614-823-1610
kdrobney@otterbein.edu

Courtright Memorial Library
Tiffany Lipstreu
Library Director
614-823-1414
tlipstreu@otterbein.edu

Disability Services
Andrew Sydlik
Disability Services Director
Courtright Memorial Library, Second Floor
614-823-1610
sydlik1@otterbein.edu

Office of the Registrar
David Schneider
Registrar
Towers Hall, Room 027
614-823-1350
dschneider@otterbein.edu

Business & Student Services Concerns

Bookstore
Campus Center
614-823-1364
bookstore@otterbein.edu

Center for Student Engagement
614-823-3202 Campus Center
614-823-1270 Mikesell House
cse@otterbein.edu

Courtright Memorial Library
614-823-1215
library@otterbein.edu

Dining Services
www.otterbein.edu/dining/
Campus Center

Facilities Service Department
614-823-1300

Information Technology Services (ITS)
Roush Hall, Room 005
614-823-3100
helpdesk@otterbein.edu

Office of the Registrar
Towers Hall, Room 27
614-823-1350
registrar@otterbein.edu

Residence Life
Back of Hanby Hall on Cochran Alley
614-823-1250
reslife@otterbein.edu

Scholarships & Financial Aid
88 Cochran Alley
614-823-1502
financialaid@otterbein.edu

Student Accounts
25 W. Home St.
614-823-1151
businessoffice@otterbein.edu

Student Success & Career Development
Towers Hall, Room 027
614-823-1624
career@otterbein.edu
studentsucess@otterbein.edu

Conduct-Related Points of Contact

Harassment/Title IX: Concerns about Students Student Conduct Process: Violations of the Student Code of Conduct Appeal Student Conduct Decisions
Julie Saker
Dean of Students
Back of Hanby Hall on Cochran Alley
614-823-1554
jsaker@otterbein.edu

Harassment/Title IX: Concerns about Faculty & Employees
²ÝÁñÉçÇø’s Office of Human Resources
25 W. Home St.
614-823-1805
hr@otterbein.edu

Additional Points of Contact for Related Inquiries

Athletics & Recreation

Director of Athletics
180 Center St.
614-823-3546
Lott3@Otterbein.edu

Counseling Services
Sarah Perry, M.A., LPCC-S
Director of Counseling Center
146 W. Home St.
614-823-1333
counseling@otterbein.edu

Faith & Spiritual Life
Rev. Lucy Kelly
Director of Faith & Spiritual Life
kelly28@otterbein.edu

Residence Life & Housing
Tracy Benner
Director of Residence Life
Back of Hanby Hall on Cochran Alley
614-823-1250
tbenner@otterbein.edu

Safety & Parking
²ÝÁñÉçÇø Police Department
(see Parking Policies page for more information)
614-823-1222 (24 hours)
police@otterbein.edu